Terms of Use

Eleventh Avenue Terms of Use

Welcome to Eleventh Avenue (hereinafter referred to as "the Platform"). The Platform provides global consumers with a curated luxury shopping experience, offering pre-owned designer goods, official direct-supply collaborations, and outlet-exclusive products. Please read the following terms carefully before using the Platform. Your use of the Platform constitutes your acceptance of these terms.

1. Platform Service Description

Product Range Eleventh Avenue is committed to delivering high-value luxury shopping experiences to global consumers. Our product offerings include, but are not limited to:

• Pre-owned Luxury Items: Rigorously curated high-quality second-hand goods, ensuring excellent condition and full functionality.
• Official Direct-Supply Collaborations: Products sourced directly from brands or authorized dealers, offering the same quality as in-store at more competitive prices.
• Outlet-Exclusive Goods: Authentic products from brand outlet channels, ensuring significant price advantages.

All products undergo strict quality control by our professional buying team, though prices may vary depending on sourcing channels.

Price Advantage Through optimized global supply chains and multi-channel sourcing, we ensure our prices are significantly lower than retail (with discounts of up to 90% on select items). Prices may be adjusted dynamically based on inventory, exchange rates, and other factors, with the final amount displayed at checkout.

Product Descriptions & Variations

• Product pages provide detailed descriptions and multi-angle images, but minor color variations or slight signs of wear (for pre-owned items) may exist.
• Packaging may differ slightly between batches, but this does not affect product functionality.

2. User Responsibilities & Obligations

Account Registration & Usage

• Users must provide accurate personal information (e.g., name, address, contact details) to ensure smooth order fulfillment.
• Commercial resale, proxy purchasing, or bulk buying is strictly prohibited.

Orders & Payments

• Payment must be completed within 24 hours of order submission; unpaid orders will be automatically canceled.
• Cross-border orders may incur additional customs duties or import fees, which are the user's responsibility. Estimated taxes will be displayed at checkout, with the final amount determined by customs.

Prohibited Activities Users must not engage in the following activities, or the Platform reserves the right to terminate services and pursue legal action:

• Scraping product data or disrupting Platform operations.
• Malicious orders, fraudulent returns, or any form of deception.
• Reselling Platform products through other channels (e.g., e-commerce platforms, proxy services).

3. Transactions & After-Sales Services

Shipping & Logistics

• Orders will be shipped within 1–3 business days after payment (excluding custom or special items).
• International delivery times may vary due to customs, shipping delays, etc. While we do not guarantee specific arrival dates, tracking services are provided.

Returns & Refunds

• Returns may be requested within 7 days of receiving the item (provided the product is unused and in its original condition).
• Return shipping fees are the user's responsibility. Refunds will be processed within 3–5 business days after inspection.
• Customized items, personal goods (e.g., jewelry, skincare), and similar products are non-returnable.

Dispute Resolution

• For quality or service concerns, please contact customer support first for resolution.

4. Disclaimer

Product Usage Risks Users must assess product suitability independently. The Platform is not liable for issues arising from improper use.

Third-Party Services Logistics, payments, and other third-party services are provided by partners; related issues should be addressed directly with the respective provider.

Force Majeure The Platform is not liable for delays or issues caused by natural disasters, policy changes, international shipping delays, etc., but will assist users where possible.

5. Terms Modification & Legal Compliance

Terms Updates The Platform reserves the right to revise these terms as needed, with changes communicated via in-site notifications or email.

Note: Continued use of the Platform signifies your full understanding and agreement to these terms. For inquiries, please contact customer support.

Eleventh Avenue Team ✨ Curated Global Luxury at Unbeatable Prices ✨